No, this blog doesn’t talk about success or failure of Dosa
Plaza (speciality food chain, which serve over 106 types of Dosa).... I am not
an expert to write on such issue. This blog
is just an expression of a loyal customer, who is now more than disappointed
with distorting services of this potential food chain.
In 2006-07, I first got chance to try dosa of Dosa plaza;
when its Kothrud outlet had just opened. I became fan of this place, in my very first
visit. Good interior (not luxurious, but
definitely trendy and hygienic), well mannered and uniformed service staffs, competitive
price, wide range of dosas in menu card, and biggest thing – ultimate taste. It was
sure winner, so it did. In subsequent visit,
I tried almost all of them, from traditional to experimental one (Mexican and American
stuffing dosa); but Garlic roast is my favourite, and it was a consistent order
in my all visits to all its outlets (they had couple of, at Mumbai-Pune
expressway as well). With time, somehow I could not visit any Dosa
plaza outlet for few years. I can think of two reasons; first, I moved to
pimple Saudagar, where it does not have any outlet nearby, second, now a day’s new
entrepreneurs keep on starting new food chain – so I was busy trying them.
On 28th July (Saturday), I along with couple of
my friends was going to Mumbai; as usual, we stopped at food court near khapoli.
We hungry souls were desperately checking
out food outlets to decide what to eat, and guess what – Dosa plaza .... a momentarily happiness in heart, which fade
away by looking at the condition of
outlet, extremely ill managed and dirty, torn posters, poor lighting... looking
like roadside food stall. Ignoring its
state, and rude (read not so polite) behaviour of service staff, we decided to
go with it, off course Garlic roast was in order list. In next 10 min, we were served with one of
the worst dosa I ever had, partly burned, no taste, it was somewhere between
yuk and thhuuu..... anything but eatable.
I got the reasoning of ill state of its existing outlets, and no new
outlet in any new area........
Now, this is not going off my mind, once it was so good and...
only in few years time.. it’s nothing but a disappointment. I wish
it bounced back and control its quality and may manage its expansion; but first
thing first, Dosa plaza may survive.
